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Govt. Enhances Haj Experience with ‘Haj Suvidha App’ & Healthcare Support

The Government of India has introduced the ‘Haj Suvidha App’ to improve the pilgrimage experience for Indian Haj pilgrims. This app is designed to assist pilgrims throughout their journey, offering them essential services and ensuring they have a smooth and fulfilling experience while performing the sacred rituals. The government’s continued efforts to modernize the pilgrimage experience highlight their commitment to enhancing accessibility, support, and convenience for all Indian pilgrims.

What Features Does the ‘Haj Suvidha App’ Offer?

The ‘Haj Suvidha App’ is equipped with several useful features to make the pilgrimage more organized and accessible. Here’s how it helps pilgrims:

Training Modules: The app provides comprehensive content to guide pilgrims through the rituals and practices of Haj, helping them prepare better for the pilgrimage.

Accommodation and Flight Details: The app offers pilgrims details about their accommodation and flight schedules, helping them plan their travel and stay efficiently.

Baggage Information: It includes important baggage policies and allows for tracking to avoid the hassle of lost luggage.

Emergency Helpline (SOS): A dedicated SOS service is available for urgent help, providing timely assistance in case of any emergencies.

Grievance Redressal: Pilgrims can voice their concerns and provide feedback through the app, ensuring that their issues are addressed in a timely manner.

Language Translation: Language support tools make it easier for pilgrims to communicate while they are in Saudi Arabia.

The app also includes a special interface for government officials to track and monitor the operation, improving overall efficiency in emergency management and coordination.

How Effective Was the ‘Haj Suvidha App’ During Haj-2024?

The app made a noticeable impact in Haj-2024. A total of 78,000 pilgrims, out of 1,75,025, registered on the platform. The app successfully resolved over 8,500 grievances and handled more than 2,100 emergency SOS calls. Notably, the introduction of a QR code for baggage tracking through the app reduced the number of lost baggage cases, enhancing the experience for all travelers.

How Does the Government Support Female Pilgrims Without Mehram?

In 2024, the number of female pilgrims who undertook the Haj without a Mehram (male companion) reached a historic high. A total of 4,558 women participated in the pilgrimage without a Mehram, marking a significant increase since the introduction of the ‘Ladies without Mehram’ category in Haj-2018. This move reflects the government’s ongoing commitment to inclusivity and women empowerment.

What Healthcare Support is Provided to Pilgrims?

The government also focuses on the health and well-being of pilgrims, especially the elderly. During the Haj period, temporary healthcare facilities were set up in Saudi Arabia, including four medical centers in Makkah, one in Madinah, and 17 dispensaries operating 24/7. Additionally, a fleet of 24 ambulances was deployed across key locations to ensure prompt medical assistance in emergencies.

Special attention was given to elderly pilgrims, with medical teams conducting daily visits to accommodations for health checks and consultations. Critically ill pilgrims were transferred to Saudi Ministry of Health hospitals, where Indian translators were available to assist with communication, ensuring they received the best care possible.

Summary of the news

Why in News Key Points
Government introduces ‘Haj Suvidha App’ to enhance the Haj pilgrimage – App launched by the Government of India to assist Indian Haj pilgrims.
Features of ‘Haj Suvidha App’ – Training modules, accommodation & flight details, baggage tracking, emergency helpline (SOS), grievance redressal, and language translation.
Impact of the ‘Haj Suvidha App’ during Haj-2024 – 78,000 pilgrims registered, 8,500 grievances resolved, over 2,100 SOS calls handled, QR code system reduced missing baggage cases.
Support for Female Pilgrims Without Mehram – 4,558 women undertook Haj without Mehram in 2024, highest since ‘Ladies without Mehram’ category introduction in Haj-2018.
Healthcare Support for Pilgrims – Four medical centers in Makkah, one in Madinah, 17 24/7 dispensaries, 24 ambulances, and daily visits to elderly pilgrims for health checks.
Transfers of critically ill pilgrims – Critically ill pilgrims transferred to Saudi Ministry of Health hospitals with Indian translators for assistance.
Govt. Enhances Haj Experience with 'Haj Suvidha App' & Healthcare Support_4.1

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