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India Post Payments Bank launches WhatsApp Banking Services

India Post Payments Bank (IPPB) launched its WhatsApp Banking Services in New Delhi, allowing customers to conveniently access banking services on their mobile phones. The new WhatsApp Banking channel will enable customers to connect with the bank on WhatsApp and access a range of services, including requesting doorstep services, finding the nearest Post Office, and more.

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More About IPPB WhatsApp Banking Services:

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  • India Post Payments Bank (IPPB) has partnered with Bharti Airtel to offer WhatsApp Banking services to customers in small towns and tier 2,3 cities.
  • The service will soon support multi-language, allowing rural customers to access banking services in their preferred language.
  • The addition of WhatsApp messaging is part of IPPB’s effort to promote financial inclusion and reach the rural areas of the country.
  • IPPB and Airtel IQ are also planning to integrate a live customer support agent into the WhatsApp solution, providing customers with 24/7 support and quick resolution of their queries.

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