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Reliance Jio Partners With Plume To Provide In-Home Services Enhanced By AI


Reliance Jio, India’s leading telecom operator, has entered into a strategic partnership with Plume, a California-based company specializing in cloud-based AI-powered services to enhance the digital lives of its nearly 200 million subscribers.

Introducing HomePass and WorkPass by Reliance Jio and Plume

This partnership brings forth a range of innovative offerings under the names “HomePass” and “WorkPass.” These services, enabled by Plume’s cutting-edge platform, encompass whole-home adaptive WiFi, device and application performance optimization, cyberthreat protection, parental controls, WiFi motion sensing, and more.

HomePass: Transforming Home Connectivity

HomePass is designed to provide a seamless and adaptive WiFi experience throughout the entire home. With Plume’s AI algorithms, it can dynamically optimize the performance of connected devices and applications, ensuring a smooth and uninterrupted internet experience.

HomePass: Empowering Home Networks with Cybersecurity

HomePass also offers robust cyberthreat protection for all connected devices, empowering users to surf the web securely. Additionally, advanced parental controls allow families to manage internet usage, and WiFi motion sensing adds an extra layer of convenience and security to homes.

WorkPass: Empowering Small Businesses

WorkPass is designed to cater to the needs of small businesses, leveraging the same cloud-based platform. It extends Plume’s AI capabilities to create a high-performance network environment for small enterprises. With features like device optimization and enhanced security, WorkPass enables businesses to streamline their operations and offer a more secure environment for their employees and customers.

Streamlining Operations with Plume’s ‘Haystack’ Suite

Beyond enhancing the consumer experience, the partnership also benefits Jio’s support and operations teams. They will gain access to Plume’s ‘Haystack’ Support and Operations Suite, a powerful tool designed to expedite issue identification and resolution.

‘Haystack’: Quicker Issue Resolution

The ‘Haystack’ Suite offers advanced diagnostics and monitoring tools, enabling support teams to identify and resolve performance issues more efficiently. This rapid problem-solving capability translates to a better customer experience.

‘Haystack’: Network Fault Location

The pinpointing of network fault locations is made easier through ‘Haystack.’ This helps Jio’s operations teams react swiftly to technical issues, minimizing downtime and improving overall service reliability.

‘Haystack’: Enhanced Customer Insights

By providing in-depth insights into the customer experience, ‘Haystack’ empowers Jio to make data-driven decisions. This translates to more targeted services and a more responsive approach to customer needs.

Enhancing Jio’s Existing Networks

The deployment of Plume’s scalable and cutting-edge platforms will strengthen and enhance Jio’s existing services, offering Jio customers an even better and more secure experience.

AI-Enhanced In-Home Services

One of the key highlights of this partnership is the delivery of AI-enhanced in-home services. With Plume’s AI-powered solutions, Jio can provide highly customizable and scalable cloud-based offerings tailored to the Indian market. This innovation will enable Jio to rapidly expand its service portfolio, further solidifying its position as a leader in the Indian telecom market.

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