Air India’s ‘Project Abhinandan’: Enhancing Passenger Experience
Air India, one of India’s prominent airlines, has introduced ‘Project Abhinandan,’ a new initiative aimed at providing passengers with a personalized and hassle-free experience, particularly in managing baggage issues and dealing with missed flights. Under this initiative, Air India has stationed specially trained service assurance officers (SAOs) at 16 major airports across the country to …
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