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TCS Claims Top Spot In Customer Satisfaction Among IT And Cloud Services Providers In Spain

 

Indian IT giant Tata Consultancy Services (TCS) has achieved remarkable success in Spain, securing the number one position in service delivery quality and commercial competitiveness, according to an independent survey conducted by Whitelane Research.

The Methodology of the Survey

  • The survey, which encompassed insights from 285 CXOs of leading IT spending organizations, assessed 28 top IT service providers based on a comprehensive investigation of over 875 unique IT sourcing relationships and more than 1,050 cloud sourcing relationships.

Dominance in Service Delivery and Commercial Competitiveness

  • TCS emerged as the indisputable leader, claiming the top spot in service delivery quality and commercial competitiveness.
  • The company’s commitment to delivering high-quality services and maintaining a competitive edge has propelled it to the forefront of the Spanish IT market.

Customer Satisfaction Soars

  • In a significant leap from its 2022 position at number eight, TCS secured the second position in customer satisfaction in Spain this year.
  • The company received an impressive overall satisfaction score of 83%, surpassing the industry average of 78%.

Strategic Rankings Across Key Areas

  • TCS demonstrated its prowess across various dimensions, securing the top position in service delivery quality and commercial competitiveness.
  • The company also claimed the second spot in cloud and infrastructure services, application services, and sustainability.
  • Additionally, TCS attained the third position in account management quality, showcasing its comprehensive excellence in multiple IT domains.

TCS’s All-Weather Partnership

  • The survey outcome reaffirms TCS’s position as a trusted, all-weather partner for its clients.
  • By consistently delivering value and prioritizing customer-centric approaches, TCS has positioned itself as a reliable partner capable of driving growth and transformation during favorable times and adapting seamlessly during challenging periods.

Important Questions Related to Exams

Q1. Which Indian IT giant secured the number one position in service delivery quality and commercial competitiveness in Spain?

Answer. Tata Consultancy Services (TCS) secured the number one position in service delivery quality and commercial competitiveness in Spain.

Q2. What position did TCS secured in customer satisfaction, considering its previous ranking at number eight in 2022, in Spain this year?

Answer. TCS secured the second position in customer satisfaction in Spain this year.

Q3. Who is the Country Head of TCS Spain?

Answer. Maria Novoa is the Country Head of TCS Spain.

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