“Feedback Call Centres on Public Grievances” has been launched by the Union Minister of State for Personnel, Public Grievances and Pensions, Dr. Jitendra Singh. During the launch, the minister also interacted with 4 citizens whose grievances were successfully redressed on the COVID-19 National Monitor for Public Grievances.
Various “Feed Back Call Centers” have been operationalized by the Department of Administrative Reforms and Public Grievances (DARPG) in collaboration with Bharat Sanchar Nigam Limited (BSNL). The “Feed Back Call Centers” were operationalized at various places across India, namely Guwhati, Jamshedpur, Vadodara, Ahmedabad, Ajmer, Guntur, Coimbatore, Bhubaneshwar, Lucknow, and Guntakal with 1406 call centre operators. These centres would be operated in 14 languages namely Kannada, Konkani, Malayalam, Tamil, Telugu, Oriya, Bengali, Hindi, English, Gujarati, Marathi, Punjabi, Assamese and Rajasthani.