National Consumer Rights Day is observed every year on December 24. On this day in 1986, the Consumer Protection Act 1986 received Presidential assent and thus came into force. The Act aims to provide consumers with effective safeguards against different types of exploitation, such as defective goods, deficiency in services and unfair trade practices.
Consumer Protection Act in India guarantees six basic rights to consumers:
- Right to choose the product
- Right to be protected from all kinds of hazardous goods
- Right to be informed about the performance and quality of all products
- Right to be heard in all decision-making processes related to consumer interests
- Right to seek redressal, whenever consumer rights have been infringed
- Right to complete consumer education
World Consumer Rights Day:
People often get confused between World Consumer Rights Day and National Consumer Rights Day. While both have the same purpose, they are observed on different dates. World Consumer Rights Day is celebrated annually on March 15.
History of National Consumer Rights Day:
The National Consumer Rights Day was observed for the first time in 1986 under the Consumer Protection Act. It’s different from World Consumer Day, which is celebrated annually on March 15. The Consumer Protection Act came into force in 1986. In 2019, the Consumer Protection Act 1986 was revised. Later, the Ministry of Consumer Affairs, Food and Public Distribution announced the CPA 2019 bill put to effect on July 20, 2020.