NHAI launches mobile app ‘Rajmargyatra’ for national highway users

To improve the highway user experience and offer seamless travel on Indian National Highways, the National Highways Authority of India (NHAI) has taken a significant step by introducing the ‘Rajmargyatra‘ mobile application.

This unified app aims to provide comprehensive information and efficient complaint redressal for national highway users, making travel safer and more convenient.

Key features of the Rajmarg Yatra app include:

User-Friendly App for All

• The ‘Rajmargyatra’ app is designed to be user-friendly and is available for download on both the Google Play Store and iOS App Store.
• This availability makes it accessible to a wide range of travellers who can now access comprehensive information about Indian National Highways at their fingertips.
• The app is currently available in both Hindi and English, catering to users across various linguistic backgrounds.

Comprehensive Information at Fingertips

• Users can access real-time weather conditions to stay updated about any potential adverse conditions along their journey.
• Timely broadcast notifications keep travellers informed about important updates, road conditions, and other crucial information.
• In addition, the app provides details about nearby toll plazas, petrol pumps, hospitals, hotels, and other essential services. This ensures that travellers can plan their stops efficiently and have access to necessary facilities, contributing to a seamless and safe journey on National Highways.

Efficient Complaint Redressal System

• One of the key features of the ‘Rajmargyatra’ app is its efficient complaint redressal system.
• Users can report highway-related issues directly through the app and even attach geo-tagged videos or photos for better clarity and understanding.
• The complaints are promptly addressed, with system-generated escalations to higher authorities in case of delays or unresolved issues.

Transparency in Grievance Handling

• To promote transparency, the app allows users to track the status of their grievances.
• This feature empowers travellers to know the progress of their complaints and ensures that they are being addressed effectively.
• The transparent approach fosters trust between the authorities and the users, encouraging active participation in reporting issues and contributing to a more efficient road network.

Integration of FASTag Services

• The ‘Rajmargyatra’ app also integrates FASTag services, making it even more versatile for users.
• FASTags are essential for electronic toll collection, and the app allows users to recharge their FASTags seamlessly.
• Additionally, users can avail monthly passes and access other related banking services within the app itself, further streamlining the payment process for highway travel.

Promoting Responsible and Safe Driving Behavior

• In line with the NHAI’s commitment to road safety, the app sends over-speeding notifications to users.
• This feature aims to promote responsible driving behavior and reduce the occurrence of accidents on national highways.
• Furthermore, the app offers voice-assistance, ensuring that users can access important information hands-free, enabling them to focus on the road ahead.

About The National Highways Authority of India (NHAI)

• The National Highways Authority of India (NHAI) was established as a Central Authority through the enactment of the National Highways Authority of India Act, 1988, by the Parliament.
• Its primary purpose is to develop, maintain, and oversee the National Highways that have been entrusted to it by the Government of India.
• NHAI operates as a nodal agency under the Ministry of Road Transport and Highways, responsible for the efficient management and maintenance of these vital road networks.

Key takeaways for competitive examinations

• Chairperson of National Highways Authority of India: Santosh Kumar Yadav

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