States Redress Over 78,000 Public Grievances in May 2025

The Department of Administrative Reforms and Public Grievances (DARPG) has released its 34th monthly report on the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for May 2025. The report reflects significant progress in grievance redressal mechanisms across States and Union Territories, showing an upward trend in case disposals and citizen engagement. With over 78,000 grievances resolved in May alone and a spike in user registrations, the report underscores the growing effectiveness of CPGRAMS as a vital tool for responsive governance.

Why in News?

The CPGRAMS report for May 2025, released on June 13, showcases a substantial increase in the redressal of public grievances by States/UTs, with 78,123 cases disposed, up from 57,021 in April 2025. The report highlights trends in citizen complaints, pendency status, new user registration, and integration with Common Service Centres (CSCs), making it a crucial development in the pursuit of transparent and accountable governance.

About CPGRAMS

• Launched by: Department of Administrative Reforms and Public Grievances (DARPG)
• Objective: To enable citizens to lodge grievances related to various government services and track their status online
• Integrated with: CSCs and Village Level Entrepreneurs (VLEs)
• Platform reach: Over 5 lakh CSCs, facilitating digital grievance filing even in rural areas

Key Highlights of the May 2025 Report

• Grievances Received (States/UTs): 67,787
• Grievances Redressed (States/UTs): 78,123
• Pendency: 1,97,787 cases as of 31st May 2025
• New User Registrations: 60,499 (Highest from Uttar Pradesh: 10,043)
• Grievances via CSCs: 5,653
• Feedback Collected: 65,601 (26,633 from States/UTs)

Top Performing States in Grievance Disposal

• Uttar Pradesh: 26,658 grievances disposed (also highest in grievances received: 26,634)
• Gujarat: 14,369 grievances disposed
• 14 States/UTs disposed more than 1,000 grievances in May

Significance of the Report

• Indicates enhanced citizen-government interaction
• Helps track state-wise efficiency in grievance redressal
• Serves as a tool to identify bottlenecks and pending issues
• Reinforces digital inclusion through CSC integration
• Highlights efforts under the Sevottam Scheme for service delivery excellence