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Delhi child rights body unveils WhatsApp chatbot service ‘Bal Mitra’

Delhi child rights body unveils Bal Mitra

The Delhi Commission for Protection of Child Rights (DCPCR) unveiled “Bal Mitra,” a WhatsApp chatbot designed to improve communication between kids and parents in Delhi. “The chatbot ‘Bal Mitra’ will serve as a source of reliable information regarding children and their rights,” claims Manish Sisodia, the deputy chief minister of Delhi.

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WhatsApp chatbot service ‘Bal Mitra’ unveiled by Delhi child rights: Key Points

  • The Commission for Protection of Child Rights (CPCR) Act of 2005 established DCPCR as a statutory body under the Delhi government.
  • A previous initiative by DCPCR, the “Early Warning System,” helped the education department re-enroll nearly 50,000 pupils and lower the dropout rate.

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WhatsApp Chatbot ‘Bal Mitra’ Features:

  • The chatbot’s features include tracking complaint progress, registering complaints, searching for admissions-related information, and more.
  • The chatbot intends to protect the confidentiality of the issues reported through it and to deliver accurate information on a range of issues relating to children and their rights.
  • The chatbot is an automated responding tool that will help with information distribution, make it easier for individuals to file complaints, and regular correspondence with complainants, among other things.

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Delhi child rights body unveils WhatsApp chatbot service 'Bal Mitra'_4.1

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