RIL rolls out WhatsApp chatbot to address rights issue queries

Reliance Industries Ltd (RIL) has launched a “WhatsApp chatbot” to address rights issue queries of its 2.6 million shareholders on the offering. With a task of executing massive Rs 53,125 crore rights issue amid a nationwide lockdown, RIL has turned to WhatsApp Chatbot which has been developed by Jio Haptik Technologies.

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This chatbot is the first one which has been rolled out for a public offering and is available on WhatsApp. As with the lockdown it would have been difficult to manage sufficient call centre service, this chatbot will address the queries of the shareholders such as: important dates related to its rights issue, rights entitlement a shareholder is eligible for, how to trade their rights entitlement, and what to do if one has physical shares and sample forms, etc.

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