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Maharashtra is first state in India to launch a bus service with a totally digital ticketing system

Maharashtra State Environment Minister Aditya Thackeray inaugurated the tap-in tap-out service on the Gateway of India to Churchgate route in an effort to make commuting across Mumbai easier. Aditya Thackeray stated during the event that Brihanmumbai Electricity Supply and Transport (BEST) is India’s first fully digital bus service.

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KEY POINTS:

  • In a few days, all 10 buses on this route will be equipped with this technology, which will eventually be expanded to all 438 routes.
  • According to Lokesh Chandra, BEST’s General Manager (GM), this is the country’s first-ever 100 percent digital bus service, with the goal of increasing the digitalisation of the bus ticketing system.
  • It provides travellers with comfort and convenience because they can tap-in using their smart card or the ‘Chalo’ app on their cellphones.
  • If the tourist taps out using the app, they will receive a receipt on their phone, and if they used the smart card, they will be able to collect their ticket.

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