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University Grants Commission to launch ‘e-Samadhan’ portal for resolving grievances

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University Grants Commission (UGC) will now monitor and resolve all grievances of students and staff in varsities through a centralised portal called `e-Samadhan`. This platform ensures transparency, prevents unfair practices in Higher Education Institutions and provides a time-bound mechanism for redressal of grievances, according to the UGC. The commission has merged its existing portals and helplines except for the anti-ragging helpline and developed the new portal.

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About UGC e-samadhan:

  • UGC e-samadhan, a step forward for the service to stakeholders which would be a single Window system for all the stakeholders for registering their complaints/ grievances on the portal which would be available all the time at the click of a mouse.
  • A toll-free No. 1800-111-656 will also be available on the UGC website 24×7 for lodging complaints by the stakeholders on any issue faced by them. Nearly 38 million students are expected to be benefitted from the e-Samadhan portal.

Notably: University Grants Commission has vast and wide stakeholder composition which includes 1043 Universities, 42343 Colleges, 3.85 Crore Students and 15.03 Lacs Teachers ( AISHE 2019-20).

Important takeaways for all competitive exams:

  • University Grants Commission Founded: 1956;
  • University Grants Commission Headquarters: New Delhi;
  • University Grants Commission Chairman: Mamidala Jagadesh Kumar.

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